Redefining Loyalty: A Fintech Transformation
/Client
Astropay
/Service
Product Design
/Year
2023
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AstroPay is a digital wallet that facilitates cross-border transactions.
We redesigned and optimized AstroPay’s incentive program. We gave a new life to this core function and delighted users with a world-class rewards experience.
AstroPay is a digital wallet that facilitates cross-border transactions.
We redesigned and optimized AstroPay’s incentive program. We gave a new life to this core function and delighted users with a world-class rewards experience.
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The Challenge
Rewards are a vital part of what hooks AstroPay users and promotes loyalty.
Our challenge was to ensure that rewards offer real, tangible value and encourage users to keep using AstroPay’s services regularly.
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The Challenge
Reimagining loyalty in fintech.
To achieve this, we first obtained a clear picture of how the existing rewards system operated, how it was built, what competitors are doing, and what users value. We then used this information to reimagine the optimal value-driven reward system. This includes product integration, notifying users of new rewards, and determining the various reward offerings. The revamped rewards system is aimed to enhance user satisfaction and loyalty, driving increased user retention and engagement, ultimately contributing to AstroPay’s sustained growth and success.
Components
Passion store - Rewards Marketplace
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Flexxi's talented team not only exceeded our expectations but also brought a fresh perspective to our project. Their innovative approach and attention to detail transformed our vision into a stunning reality.”
“Flexxi's talented team not only exceeded our expectations but also brought a fresh perspective to our project. Their innovative approach and attention to detail transformed our vision into a stunning reality.”
Flexxi's talented team not only exceeded our expectations but also brought a fresh perspective to our project. Their innovative approach and attention to detail transformed our vision into a stunning reality.”
Challenges section
Promos
/Team
Allie Vogel
Jules Newland
Ashton Korsani
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